🛍️ Refund & Return Policy
At RakShita’s Candle House, we take great pride in handcrafting each candle with love, care, and high-quality materials. Your satisfaction is very important to us, and we aim to deliver products that bring light and happiness into your life.
🔁 Returns & Exchanges
We currently do not accept returns or exchanges on any of our products, due to the fragile and handcrafted nature of our candles.
Each product is made to order and undergoes strict quality checks before shipping.
📦 Damaged or Defective Items
If your order arrives damaged, broken, or defective, contact us within 48 hours of delivery with:
- A clear photo of the damaged product
- Order ID and your contact details
📧 Email: contact.rakshitascandlehouse@gmail.com
📱 WhatsApp: +91 89891 70817
💰 Refund Conditions
Refunds will only be processed if:
- Product is received in damaged condition
- You contacted us within 48 hours
- Proper photo evidence is submitted
- Issue is verified by our team
Processing time: 5–7 business days
Refund method: Original payment method
❌ No Refunds Will Be Issued For:
- Change of mind after placing order
- Courier delays
- Slight variations in handmade candles
- Wrong or incomplete shipping addresses
🔄 Sale Items
Only regular priced items may be refunded. Sale items cannot be refunded.
🔁 Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact.rakshitascandlehouse@gmail.com and send your item to:
131, Dwarkapuri Colony, Indore, Madhya Pradesh – 452009
📦 Shipping Returns
To return your product, you should mail it to:
131, Dwarkapuri Colony, Indore, Madhya Pradesh – 452009
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
🙏 Final Note
We request you to read product descriptions carefully before placing an order. Every candle we create is unique — just like you 💛.
Thank you for supporting our small business and helping us light up more lives.